Privacy Policy

PreopFlow is a product of Monotreme Health Pty Ltd (ABN 89 696 505 487). We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth), and because we handle health information, by the Health Privacy Principles in the Health Records Act 2001 (Vic). This policy covers both this website and the PreopFlow software.

What we collect

We collect personal information that is reasonably necessary for our functions and activities. Depending on your relationship with us, this may include contact and identifying details; professional details for people who use our services in the course of their work, including their organisation and records of their access to our systems; and health information relevant to preparing a patient for surgery, including information provided by the patient and clinical records obtained from practitioners already involved in their care.

How we collect and hold it

We collect information directly from you, from the hospital that has engaged us, and, where a hospital's protocol requires a particular record, from practitioners already involved in a patient's care. Our software is often deployed within a hospital's own systems, in which case the hospital holds the information and we do not retain a copy. Where we host the service, information is held in secure data centres in Australia, with access controls, encryption and logging appropriate to its sensitivity.

Why we use it

We use personal information to provide and support our services to hospitals and the clinicians treating their patients, to respond to enquiries, and to meet our legal obligations. We do not use personal information for marketing, and we do not sell it.

Who we disclose it to

We may disclose personal information to the hospital and the clinicians involved in a patient's care, to practitioners from whom records are requested, to service providers who support our software, and where required by law. Service providers that handle information on our behalf are bound by contract and may not use it for their own purposes.

Overseas disclosure

We store and process personal information in Australia. We do not disclose personal information to overseas recipients.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Email privacy@preopflow.com.au and we will respond within 30 days. Where a hospital holds the information in its own systems, we will direct you to that hospital.

Complaints

If you think we have mishandled your personal information, email privacy@preopflow.com.au and we will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (1300 363 992, oaic.gov.au). Complaints about health information in Victoria can also go to the Health Complaints Commissioner (1300 582 113, hcc.vic.gov.au).

Changes to this policy

We may update this policy from time to time. The current version is the one published on this page.